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At IONAGE, we are committed to providing a seamless and positive experience for all users of our EV charging platform. In line with this commitment, we have developed a clear and transparent policy for refund within the IONAGE wallet system. This policy outlines the procedure for requesting refund, the conditions under which reversals may be granted, and the timelines involved. While we strive to accommodate requests where possible, certain conditions and exceptions may apply depending on the circumstances.

Eligibility for Refunds

Refund for specific transactions or available wallet balances may be processed in accordance with the terms and conditions outlined below.

Refund Request Process

Submission: Users seeking a refund within 90 days of a wallet recharge must submit a request to support@ionage.in. The request should include the following information:

• Mobile number or email ID used to log in to the IONAGE App
• Reason for the refund request

Verification: Upon receiving a refund request within 90 days of the wallet recharge, IONAGE will review the request and initiate the refund process if found valid.

Decision: Users will be notified of the status of their request within 7 business days of submission. If approved, the refund will be credited back to the original payment method or bank account used for the transaction.

Non-Applicability of Refund Requests After 90 Days of Wallet Recharge

Requests for refunds after 90 days of the wallet recharge will no longer be applicable due to payment gateway and RBI regulations. Any such requests will be rejected.

However, the wallet balance in the IONAGE Wallet has no expiry date, and users can continue using their balance for charging their EVs on any of the CPO networks listed on the IONAGE App.

Contact Information

For any questions or concerns regarding this refund policy, users may contact our customer support team at support@ionage.in or call our helpline at +91 7892548366.

Policy Updates

IONAGE reserves the right to update or modify this refund policy at any time. Any changes will be communicated to users via the IONAGE app and website.

Governing Law

This refund policy is governed by the laws of India. Any disputes arising from this policy will be subject to the jurisdiction of the courts in Bangalore, India.